Frequently Asked Questions

Do Muirsis faucets contain lead?

No. All Muirsis faucets are manufactured to comply with the California AB1953 low lead regulations.

What type of aerator is used in the Muirsis faucet?

Muirsis faucets come standard with a 1.5GPM medical grade non-aerated laminar device.

What is the expected battery life when I operate the system with 8 AA batteries?

With an average usage of 10 to 15 times per day, you can expect a battery life of about 18 months.

What type of batteries do you recommend?

AA alkaline is the preferred battery. These can be purchased at just about any store.

How do I know the batteries need to be changed?

The power LED on the control panel will blink repeatedly. Please replace all the batteries.

I do not have a GFCI outlet under my sink. What can I do about this?

If you do not have a GFCI outlet and prefer not to install one, we recommend you install the 4 additional back up batteries on the control box.

How frequently should I clean out the filters in the water inlets of the control box?

We recommend you clean out the filters at least once a year. If the water flow is reduced, this could be an indication that the filters are clogged. Remove the filters and rinse them out to clear any debris from the filter. Please consult the maintenance section of your user's manual.

Can I order replacement parts for my Muirsis faucet?

Replacement parts are available. Please contact the Muirsis Customer Service Department for replacement part inquires.

Can I use the faucet outdoors?

It is not recommended to use the faucet outdoors because of the sensitivity of the infra-red sensors used in all Muirsis faucets. Direct sunlight will adversely affect the detection distance of the sensors.

What is the maximum water run time using the automatic water flow function?

The maximum automatic water flow run time is preset to 2 minutes.

I have a specific finish I would like to use but I do not see it available on your website. What are my options?

Please contact the Muirsis Customer Service Department. We will do our best to accommodate your requests.

Are there any special cleaning products I should use on my Muirsis faucet?

Muirsis recommends cleaning the faucet with a mild soap and warm water. No special cleaning agents are necessary.